Patient Service Coordinator

Patient Service Coordinator

USPI Hyde Park Surgery Center, is seeking a motivated Patient Service Coordinator to join our team. We have 3 OR rooms. We perform outpatient surgical procedures in ENT, Orthopedic, Pain Management, Spine. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Description: The Patient Service Coordinator will interact with patients and their families, doctors, fellow employees and vendors. This is a fast-paced environment that is driven to reach the highest quality, performance and patient satisfaction outcomes. This is a full-time position but requires flexibility in the day-to-day schedule. The Patient Services Coordinator opens the facility on surgery days, so the majority of the shifts will start early morning. With the fluid and seasonal surgical schedule, shift hours and requirements will vary. We are a small facility, where everyone works together to achieve the common goal. Duties outside of reception and patient services include, but are not limited to: medical records, procedure estimates, chart development and preparation, working with physician's offices to obtain required documentation for procedures, and records database management.

Qualifications: High school diploma or GED Minimum 1-2 years of hospital or medical office experience. Must be detail oriented and able to communicate verbally and non-verbally in a professional manner. Must have the ability to promote positive relationships with patients and staff and maintain respectful and professional interactions. Must have problem-solving and decision-making skills, and genuine desire to work as a team. Must maintain professional appearance and adhere to dress code. Must demonstrate excellent phone etiquette and exceptional customer service skills. Must be willing to cross-train to all front office duties, including scheduling. Must be willing to assist in facility culture and patient experience through the participation on committees and panels, as needed.