Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion. This role is a supporting role for Level 1 and Level 2 Collectors.
• Act as a resource for all critical aspects of the CBO which includes liaising between departments as well as assisting Level 1 and Level 2 Collectors. • Manages incoming medical record requests from payers; includes preparing requested records and timely submission via payer portal, fax, or mail. • Access multiple payer portals to verify patient eligibility and submit medical records. • Contact patients and effectively communicate what additional information is needed for their insurance carriers to process claims. • Communicate payer trends to management regularly. • Have excellent written and verbal skills. • Understanding explanation of benefits. • Scanning. • Meet deadlines. • Meet all quality and productivity metrics.
• Must demonstrate a positive demeanor, good verbal, and written communication skills, and be professional in both appearance and approach. Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done. • Must be able to handle potentially stressful situations and multi-task and handle competing priorities while meeting or exceeding deadlines. • Must have the skills necessary to operate the office equipment required to fulfill job duties. • Ability to work independently with little supervision. • Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions. • Basic understanding of Hospital Revenue Cycle Services, preferred • Ability to prioritize and manage multiple tasks.
Required Skills: • Knowledge of payer portals • Understanding of Medical Terminology • Microsoft Excel and Outlook preferred. • Any of the following: Cerner, nThrive, Advantx, Waystar, Meditech, and/or EffecientC experience preferred.
This is not an all-inclusive list. Additional tasks and responsibilities may be added by management based on business need.
Required Experience: • Entry Level Position • High School Diploma or Equivalent