Customer Service Rep Sr - Stock Yards
US Foods
Customer Service Representative
We've been providing chefs with expertly cut and portioned beef and pork for over 120 years, based on rigid meat-selection criteria, precise beef aging and expert trimming. Whatever your need, from white-linen presentation to casual family dining, our procurement experts will find the best-quality options that work for your budget and pack-size needs, carefully selected from our extensive meat assortment. The Customer Service Representative is expected to provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Schedule: Monday - Friday 8:00 am - 5:00 pm, OT as needed
Hablamos Español!
Aurora, IL Stock Yards
Essential Duties And Responsibilities
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Key customer orders.
Work front window & filing as needed.
Others duties as assigned.
Bilingual in Spanish is preferred.
Supervision :
NA
Relationships :
Internal : Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
External : The incumbent is required to interact with customers in a professional manner.
Work Environment :
Professional office environment and will require you to interact with customers.
Minimum Qualifications :
Excellent verbal communication skills and problem resolution ability required.
Familiarity with Microsoft Office products.
Phone technology experience preferred.
Education :
High School diploma or equivalent required. Degree preferred.
Preferred Qualifications :
Minimum of three years' experience in customer service call center environment required. Experience in food service distribution a plus.
Physical Qualifications :
Must be able to perform the following physical activities for described length of time
List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
Job Requires Worker To:
Frequency:
Stand Occasionally
Walk Occasionally
Drive Never
Sit Continuously
Lift
1-10 lbs (Sedentary) Frequently
11-20 lbs (Light) Occasionally
21-50 lbs (Medium) Occasionally
51-100 lbs (Heavy) Never
Over 100 lbs (Very Heavy) Never
Carry
1-10 lbs (Sedentary) Occasionally
11-20 lbs (Light) Occasionally
21-50 lbs (Medium) Occasionally
51-100 lbs (Heavy) Never
Over 100 lbs (Very Heavy) Never
Push/pull - Occasionally
Climb/Balance - Occasionally
Stoop/Squat Occasionally
Kneeling Occasionally
Bend Occasionally
Reach Above Shoulder Occasionally
Twist Occasionally
Grasp Objects - Occasionally
Manipulate Objects - Occasionally
Manual Dexterity - Occasionally
The expected base rate for this role is between $17 and $25 hr.
As applicable, this role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information /Protected Veteran/Disability Status***