Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

Essential Functions:

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Manages customer portals
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day
• Inputs manual releases as received and reconciles any release or accum issue
• Maintains premium freight log
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues
• Customer accum maintain/reconciliation
• Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines
• Notify customers of late, missed or short shipments
• Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods
• Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts
• Assist, as appropriate, in problem solving activities
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures (IE, Quality Manual, Associate Handbook, etc)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (IE, QS 9000, Gold Pentastar, etc.)
• Helps the overflow of telephone calls to the operator
• Interface with customers, contractors and suppliers as appropriate
• On call 24 hours for customer expedites
• Assist with year end inventory
• Monitors and manage Ford, Chrysler, and GM containers system (Smart & DDL System)
• Monitors and manage all tier account containers systems
• Tracks all short shipments of containers and reports any issues to production control
• Coordinate with cross function team to ensure packaging is available for production runs and shipments
• Process packaging damage claims as needed and submits details needed for reimbursements
• Manage inventory in Parts+ for all containers and works on maintaining 100% accuracy and cycle counts all containers as needed
• Maintains a working map of containers storage and updates as needed
• Works with Materials departments on maintaining proper housekeeping of container storage, inside and outside the building

Education:

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience
• Knowledge of EDI systems and related current customer requirements
• Computer literate
• Thorough understanding of customer releases
• Knowledge of MRP systems

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 45 pounds.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly exposed to working in the manufacturing environment and work with moving mechanical parts
• The employee must not wear any loose-fitting clothing that may get in the way of the moving machinery
• The employee is occasionally exposed to extreme heat and vibration. The noise level in the work environment is usually moderate

US Farathane offers an impressive compensation and benefits package including:

• Medical
• Dental
• Vision
• 401k with company match
• Paid holidays and vacation
• Job Promotional Opportunities and much more!

US Farathane provides equal employment opportunities (EEO) to all qualified applicants for employment without regards to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, height, weight, or status as a protected veteran