Specialist, HR Operationscategorycorporate Functions & Riskjob Id2025 - 0021308locationminneapolis, MN, United Statesposting Start Date09/02/2025anticipated Posting End Date09/08/2025job Typefull Time

Specialist - Hr Operations

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Essential Functions:

• Provide high level comprehensive support to pre-hires and current employees by while adhering to company policies, procedures, and industry regulations.

• Manage an ongoing case load in Case Management System, supporting operational processes and audits to ensure business line needs are met within determined Service Level Agreements (SLAs).

• Escalate complex issues with candidates, employees, managers HR Staff and external vendors.

• Maintain useful working knowledge of company policies, procedures, regulations, and business ethics.

• Employ a risk-based approach to problem solving, maintaining a clear understanding of legal and compliance requirements related to assigned areas and projects.

• Manage an ongoing case load in Case Management System, responding to inquiries within determined Service Level Agreements (SLAs).

• Maintain the highest level of confidentiality when dealing with personal information.

• Understand and utilize HR systems including Workday and ServiceNow

• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

• Handle sensitive company and personal information, which requires a high degree of confidentiality.

Specifications/Skills:

This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:

Customer Service: Is accessible to the customer, discerning information that is significant and essential to customer success. Interprets customer needs accurately and develops workable technical and non-technical business solutions. Balances interests of the customer against company needs.

Communication: Communicate ideas in a clear, concise and respectful manner in both written and verbal form to a variety of audiences.

Problem Solving: Identify and document problems. Use reason logic and intuition to define problems and and/or involve the right team to help resolve issues.

Time Management: Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.

Process Thinking and Improvement: Integrate and link individual processes—understand how seemingly unrelated components interact. Identify both technical and non-technical areas for improvement.

Technical/Software: Experience with Workday, PowerPoint, Word and Excel, Data Management: Ability to understand, summarize and assess large amounts of data.

Functional Knowledge: established vocabulary of general HR terminology (recruitment, payroll, benefits) Confidentiality: Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32