Servicenow Release Managercategorytechnology & Digitaljob Id2025 - 0021800posting Start Date09/09/2025anticipated Posting End Date09/16/2025job Typefull Timejob Available In 10 Locationssaint Paul, MN, United Statesenglewood, CO, United Statesatlanta, GA,

Servicenow Release Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We're seeking a highly organized and technically proficient ServiceNow Release Manager to lead and coordinate release planning, execution, and compliance across multiple ServiceNow product teams. This role ensures that all releases are delivered on time, meet quality standards, and comply with internal policies and SDLC processes. The ideal candidate will also serve as a Scrum Master for two product teams and lead large-scale meetings with cross-functional stakeholders.

Key Responsibilities

• Lead rollouts of new and updated ServiceNow services, including software, hardware, and documentation.
• Manage release and change records, ensuring timely updates and completion.
• Facilitate weekly planning and deployment meetings, driving readiness and accountability.
• Ensure thorough testing (functional, operational, performance, integration) throughout the release cycle.
• Maintain release policies, procedures, and quality plans in alignment with SDLC and regulatory standards.
• Serve as Scrum Master for two ServiceNow teams, leading agile ceremonies and daily stand-ups.
• Coach Product Owners/Managers on deadlines and deployment policy adherence.
• Handle service requests, incidents, and team communications efficiently.

Basic Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of experience in an Information Technology (IT) environment.
• 1+ year of experience managing IT projects using planning and control tools.
• 1+ year of experience evaluating and documenting application opportunities, risks, and success factors.

Preferred Skills & Experience

• ITIL Service Management Foundation certification
• 2+ years of experience supporting ITSM processes (incident, problem, change, knowledge, request).
• Experience with ServiceNow platform and Agile development methodology.
• Extensive experience in release management and system software infrastructure.
• Familiarity with IT audit and control, configuration management, and IT governance.
• Strong background in business process modeling, workflow analysis, and requirements analysis.

Soft Skills & Leadership Attributes

• Excellent time and priority management.
• Strong communication and interpersonal impact.
• Customer-focused with a drive for results.
• Inspires trust and confidence; demonstrates maturity and resilience.
• Decisive with sound judgment and conflict management skills.
• Capable of leading meetings with 100–200 participants.

Work Environment and Expectations

Coverage required after 7 PM Central for release deployments (typically Wednesday nights, but also occasional Friday nights or weekend days).

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.