Senior Software Engineer – Application Support In Irving, Tx.categorytechnology & Digitaljob Id2025 - 0029583locationirving, TX, United Statesposting Start Date12/15/2025anticipated Posting End Date12/20/2025 - Remote Eligible

Senior Software Engineer – Application Support

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is seeking the position of Senior Software Engineer – Application Support in Irving, TX.

Essential Responsibilities:

The Senior Software Engineer – Application Support will perform daily health checks utilizing advanced monitoring tools, in addition to conducting user experience checks and performing proactive performance optimization. Position duties include:

• Automate system health check report to be generated and validated every day to verify system uptime, response times, and functionality.
• Monitor performance and metrics of the application like CPU usage and memory utilization to ensure stability.
• Monitor Database (DB) performance and find any long running queries impacting the DB performance.
• Log analysis to identify the issues with low volume functionality which are not identified in a smoke test.
• Use Splunk and ELK for dashboard creation and trend analysis.
• Setup real-time alerts with emails and message alerts to identify and resolve systemic issues.
• Use APP Dynamics to identify the resource consumption on the pods and Database performance.
• Use Jenkins to build automation scripts to reduce the human intervention.
• Use Confluence to document unique issues for the support teams to follow.
• Identify user experience issues by trending the experience based charts for common issues.
• Measure page load times and responsiveness across devices and networks using App Dynamics to determine specific issues with a version.
• Work with product teams to deliver consistent user experience across all platforms.
• Analyze and forecast future resource needs for high volume days and handling the unforeseen load.
• Identify patterns and areas of concern from past performance data and improve those.
• Work with performance teams and development teams to optimize performance.
• Suggesting the development teams with enhancements based on the issue identified and discuss strategy for fixes.
• Throttle the feature to certain users to identify the issues and collaborating with development team to get it fixed.
• Establish proactive monitoring for bigger throttles to mitigate unforeseen issues and minimize the impact.
• Develop a backout plan and contingency plan to fix the impacted customers.
• Monitor and analyze response times, error rates, and throughput.
• Align performance metrics with business outcomes.
• Create application specific performance metrics.
• Establish performance baselines for application components.

Basic Qualifications:

Requires a Master's degree or foreign equivalent in Computer Science or related plus 3 years of experience as an application developer, software engineer or related.

Required Skills/Experience:

Requires a Master's degree or foreign equivalent in Computer Science or related plus 3 years of experience as an application developer, software engineer or related. Must possess 3 years of experience with all of the following skills: (a) building, deploying, and monitoring REST APIs within a micro-service architecture; (b) coding applications in Java within a microservice architecture; (c) writing Java to develop automation tools; (d) developing Python-based scripts; (e) conducting load testing and performing measuring using SOAP UI; (f) installing and configuring Jenkins for automating application deployments; (g) using Git for version control; and (h) utilizing all of the following: J2EE, RESTful Web services, MySQL, JUnit Test Cases, Log4j, Windows and Linux operating systems. Position may allow working from home within commuting distance of worksite location.

Base pay range may vary if an offer is made for work in a different location. Pay Range: $125,288 - $176,100. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP #IND-DNP).

• The examination for this position may include a supplemental questionnaire. Improper or missing responses could affect your application.
• This position is not eligible for visa sponsorship.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.