Process Improvement Coordinatorcategorybanking Operationsjob Id2025 - 0008586locationwarsaw, Polandposting Start Date08/27/2025job Typefull Time

Operations Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

About the Role

This role is a strategic addition to support the transformation of back-office operations. It is designed to accelerate and drive change through process optimization, automation enablement, and operational excellence. The successful candidate will lead initiatives aimed at transforming workflows to deliver faster, smarter, and more cost-effective outcomes.

Key Responsibilities:

• Identify and implement process improvements that enhance efficiency and reduce operational complexity.
• Lead the delivery of transformation initiatives from design through to execution.
• Collaborate across teams to generate and prioritize ideas that improve speed, quality, and cost.
• Develop dashboards and reporting tools to monitor performance and identify areas for improvement.

Foster In-Person Collaboration

• Maintain a minimum of 3 days per week in-office presence.
• Build strong relationships to promote teamwork and knowledge sharing.
• Encourage diverse perspectives and face-to-face engagement to strengthen transformation culture.

Make It Easy

• Drive transformation governance through data-driven prioritization and sprint planning.
• Facilitate stakeholder engagement across workstreams, breaking down actions and timelines.
• Deliver regular updates to senior management.

Automation & Process Innovation

• Design or coordinate designing and implementing low-code/no-code automation solutions using tools like Power Platform and Copilot Studio.
• Translate operational pain points into scalable automation opportunities.
• Champion automation adoption across teams, including training and change management.
• Monitor and optimize automation impact using data analytics.

Qualifications:

• Minimum 3 years of proven experience in transformation, process improvement, or operational excellence.
• Demonstrated success in delivering impactful transformation initiatives.
• Experience in the financial sector is highly desirable.
• Strong command of English, both written and spoken.
• Familiarity with Microsoft toolkits and intelligent automation platforms is a plus.
• Excellent stakeholder management and communication skills.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.