Modification Fulfillment Specialistcategorybanking Operationsjob Id2026 - 0000410locationowensboro, KY, United Statesposting Start Date01/12/2026anticipated Posting End Date01/18/2026job Typefull Time

Modification Fulfillment Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies.

• The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes.
• Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence.
• Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes.
• System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems.
• The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential.
• Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required.

Basic Qualifications - High school diploma or equivalent - Four or more years of experience in administrative support activities Preferred Skills/Experience - One or more years of experience in income calculation/income analysis preferred - Good verbal, grammatical and written communication skills - Well-developed reading, writing, and mathematical skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proficient PC skills, especially Microsoft Office applications and graphics - Demonstrated administrative skills and acute attention to detail

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. This ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38