Merchant Terminal Support Csrcategorycustomer Contact Centerjob Id2025 - 0019263locationontario, Canadaposting Start Date08/25/2025anticipated Posting End Date08/30/2025job Typefull Time

Merchant Terminal Support Csr

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Basic Qualifications

• High school diploma or equivalent
• Typically, one to two years of customer service experience

Preferred Skills/Experience

• Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Effective telephone, interpersonal and verbal communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Important Position Information:

• Call Center Hours of Operation: Monday - Friday 8:00 AM - 5:30 PM EST
• Training: 5-6 Weeks Monday - Friday 9:00 AM - 6:00 PM EST
• French Bilingual Proficient
• Call Center Experience a plus
• Set Schedule Post Training: Monday - Friday 9:00 AM - 5:30 PM EST

Consistent with Elavon's commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below:

Email: accessibility@elavon.com; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family

Posting may be closed earlier due to high volume of applicants.