HR Service Center Specialistcategorycorporate Functions & Riskjob Id2025 - 0023459locationminneapolis, MN, United Statesposting Start Date10/03/2025anticipated Posting End Date10/09/2025job Typefull Time

HR Service Center Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Purpose: Provide first point of person-to-person "high touch" customer service to employees, retirees, managers, line of business HR and external clients.

Scope: Offer prompt, courteous customer service regarding HR, payroll, and basic benefit inquiries and issues to over 70,000 U.S. and Canada based employees.

Areas of Responsibility:

• Respond to inquiries on administrative procedures and practices via multiple channels such as phone, HR employee portal, chat or email. Utilize HR case management system to document and escalate as needed following the appropriate processes.
• Educate employees on HR services and self-service tools available to them such as the HR portal and other systems as needed.
• Research and resolve inquiries within defined service levels. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate resolution or diagnose appropriate escalation.
• Accurately document inquiries and answers provided.
• Utilize multiple online systems and data sources to perform research to ultimately resolve inquiries.
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

Core Behaviors:

• Agility & Innovation: Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
• Collaboration: Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
• Customer Centricity: Build strong customer relationships and deliver customer centric solutions.
• Drive for Results: Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Talent Development & Engagement: Create a climate where people are motivated to help the organization achieve its objectives.

Minimum qualifications:

• 2-year college or post-secondary course work in related field or applicable work experience.
• Availability to work 9:30 am – 6:00 pm CT to start.
• Strong PC skills, preferred experience working in Workday.
• Established vocabulary of general HR terminology (recruitment, payroll, benefits)
• Strong verbal and written communication skills.
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.

Preferred qualifications:

• Bachelor's degree.
• 3 years of Customer Service experience.
• Candidate with minimum of 1-3 years of experience in administration of HR, Recruitment, Payroll or Benefits.
• Bilingual is a plus.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.