Customer Due Diligence Quality Assurance Analystcategorybanking Operationsjob Id2025 - 0021233locationmadrid, Madrid, Spainposting Start Date08/29/2025anticipated Posting End Date09/19/2025job Typefull Time
US Bank
Customer Due Diligence Quality Assurance Analyst
We are looking for a detail-oriented analyst to join our Customer Due Diligence Quality Assurance Team. In this role, you will ensure that reviews conducted by CDD Refresh and CDD Review analysts are performed in accordance with current procedures and regulatory guidelines.
Successful candidates should have strong investigative skills and knowledge of Anti Money Laundering (AML) regulations. Attention to detail and the ability to work efficiently under pressure are essential.
Key accountabilities:
Ensure CDD reviews are completed in compliance with current procedures and guidelines;
Develop, prepare, and update training materials for analysts;
Conduct training sessions for new hires;
Communicate changes and improvements to procedures and processes;
Perform periodic quality assurance checks on analysts' reviews;
Identify errors, address them and verify that corrective actions are properly implemented.
Skills & experience required:
Fluent in English – both oral and written communication skills is a must;
Good knowledge of other European languages (Dutch, German, Norwegian, Polish & Swedish) would be an advantage;
At least 3 years experience in AML;
Customer service experience would be an advantage;
Good MS Office skills;
Strong analytical skills with the ability to identify errors and communicate findings to analysts in a clear, polite, and professional manner.
Additional information:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.