Control Room Operations Processor - Fargo, Ndcategorybanking Operationsjob Id2025 - 0020877locationfargo, ND, United Statesposting Start Date09/02/2025anticipated Posting End Date09/12/2025job Typefull Time

Operations Processor

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Operations Processor on the Prepping Team is responsible for handling incoming fraud and dispute-related mail. This role involves opening, sorting, and preparing documents for further processing by investigation teams. The processor ensures timely and accurate handling of sensitive customer information, contributing to the bank's fraud prevention and resolution efforts.

Key Responsibilities:

• Open and sort incoming mail related to fraud and dispute claims.
• Review documents for completeness and accuracy.
• Prepare and scan documents into internal systems for case processing.
• Identify and escalate urgent or high-risk items to appropriate teams.
• Maintain confidentiality and security of customer information.
• Track and log mail volumes and processing metrics.

Basic Qualifications - High school diploma or equivalent - One to two years or more of related work experience

Preferred Skills/Experience - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with external and internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and written communication skills

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.