Contact Center Fraud Operations Analystcategorycustomer Contact Centerjob Id2025 - 0019105locationremote, Polandposting Start Date08/27/2025anticipated Posting End Date09/17/2025job Typefull Time - Remote Eligible

Fraud Team Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

We are looking for resourceful analysts to join our Fraud Team and investigate various types of digital and electronic risk.

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.

Responsibilities:

• Monitor account activity to identify fraudulent transactions and policy violations
• Secure accounts to prevent financial losses
• Contact customers (via e-mail or phone) when necessary to verify suspicious activity
• Work with internal departments to confirm the legitimacy of transactions
• Collaborate with stakeholders to resolve fraud-related issues
• Maintain accurate records and fraud trend data

Requirements:

• Excellent English (C1)
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Ability to interpret technical and administrative instructions
• Proficiency in navigating multiple software systems, including Microsoft Office
• Strong analytical skills with the ability to identify and resolve exceptions
• Ability to solve complex problems independently
• Willingness to work afternoon shift (16:00-24:00) with flexible scheduling
• The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on-site at least three days per week.

If you meet the requirements and are interested in this role, please apply with your CV in English.