ACH Senior Operations Processorcategorybanking Operationsjob Id2026 - 0008557posting Start Date04/07/2026anticipated Posting End Date04/17/2026job Typefull Timejob Available In 2 Locationstempe, AZ, United Statessaint Paul, MN, United States

Operations Support Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We are seeking a detail-oriented and dependable Operations Support Specialist to join our ACH Research team. This cross-functional role supports corporate customers and provides essential production support across multiple operational systems. The ideal candidate will be responsible for handling proof of authorization requests and corporate returns, ensuring timely and accurate processing of disputed transactions and returned items for corporate accounts.

Key Responsibilities:

• Process proof of authorization requests and corporate return items related to ACH transactions.
• Perform routine tasks such as data entry, transaction processing, archiving, research, and troubleshooting.
• Interact with internal partners and external vendors or clients to resolve issues and ensure service excellence.
• Research exceptions and escalate complex issues to management as needed.
• Recommend and implement process improvements to enhance operational efficiency.
• Maintain compliance with corporate timeframes and regulatory requirements.

Basic Qualifications:

• High school diploma or equivalent
• Four to five or more years of operations services related work experience

Preferred Skills/Experience:

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location Expectations The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00