Servicenow Release Manager

Servicenow Release Manager

We're seeking a highly organized and technically proficient ServiceNow Release Manager to lead and coordinate release planning, execution, and compliance across multiple ServiceNow product teams. This role ensures that all releases are delivered on time, meet quality standards, and comply with internal policies and SDLC processes. The ideal candidate will also serve as a Scrum Master for two product teams and lead large-scale meetings with cross-functional stakeholders.

Key Responsibilities

• Lead rollouts of new and updated ServiceNow services, including software, hardware, and documentation.
• Manage release and change records, ensuring timely updates and completion.
• Facilitate weekly planning and deployment meetings, driving readiness and accountability.
• Ensure thorough testing (functional, operational, performance, integration) throughout the release cycle.
• Maintain release policies, procedures, and quality plans in alignment with SDLC and regulatory standards.
• Serve as Scrum Master for two ServiceNow teams, leading agile ceremonies and daily stand-ups.
• Coach Product Owners/Managers on deadlines and deployment policy adherence.
• Handle service requests, incidents, and team communications efficiently.

Basic Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of experience in an Information Technology (IT) environment.
• 1+ year of experience managing IT projects using planning and control tools.
• 1+ year of experience evaluating and documenting application opportunities, risks, and success factors.

Preferred Skills & Experience

• ITIL Service Management Foundation certification
• 2+ years of experience supporting ITSM processes (incident, problem, change, knowledge, request).
• Experience with ServiceNow platform and Agile development methodology.
• Extensive experience in release management and system software infrastructure.
• Familiarity with IT audit and control, configuration management, and IT governance.
• Strong background in business process modeling, workflow analysis, and requirements analysis.

Soft Skills & Leadership Attributes

• Excellent time and priority management.
• Strong communication and interpersonal impact.
• Customer-focused with a drive for results.
• Inspires trust and confidence; demonstrates maturity and resilience.
• Decisive with sound judgment and conflict management skills.
• Capable of leading meetings with 100–200 participants.

Work Environment and Expectations

Coverage required after 7 PM Central for release deployments (typically Wednesday nights, but also occasional Friday nights or weekend days).

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.