Premier Account Executive

Job Description

Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.

Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.

Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.

Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.

Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.

Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Basic Qualifications

• Two to three years of customer service experience

Preferred Skills/Experience

• Strong verbal and written English
• German native proficiency is mandatory
• Excellent interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems to pull reports, shadow clients, and troubleshooting technical issues, etc.
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.