Operations Processor
U.S. Bancorp
Job Description
This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
Basic Qualifications: High school diploma or equivalent. One to two years or more of related work experience.
Preferred Skills/Experience: Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements. Proven commitment to high quality customer service. Ability to work well with external and internal customers. Good time management skills to maximize production and execution of tasks in a fast-paced environment. Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions. Ability to identify, analyze and resolve exceptions through data interpretation. Strong PC skills. Good verbal and written communication skills.