Operations Processor 4 - Mail Services

Job Description

This is a cross-functional position that provides production support to our Mail Services team within Operations Services. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and/or external customers. Researches exceptions and escalates issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Job Highlights

• Sort incoming mail.

• Extract contents from envelope and prep for ingestion.

• Ingest documents transaction and detail information into multiple systems.

• Upload ingested files into TPS TRADE 360 and KTA (Kofax Total Agility) to assign and submit document files to the system.

• Log in check items.

• Collect and follow handling instructions on the end process of physical documents.

• Assisting with any document updates/replacements.

• Building document packet for send out.

Basic Qualifications

- High school diploma or equivalent

- Two to four years of relevant experience (Bank operational functions, systems, policies and procedures, or related experience)

Preferred Skills/Experience

- Fast-paced Data-entry (alpha and numeric)

- SharePoint, Excel and overall MS office application proficiency

- Computer navigation skills using a variety of software packages including Microsoft Office applications

- Document processing into system

- Thorough knowledge of computer applications and/or the equipment used in the assigned area

- Good customer relations skills

- Effective verbal and written communication skills

- Well-developed ability to identify and resolve/escalate problems

- Demonstrated leadership skills

This position will be onsite 5 days a week.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.