Investor Services Analyst

U.S. Bank Global Fund Services (Ireland) Limited

U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC. Our innovative technology, coupled with a talented and motivated workforce allows us to deliver a superior service to our clients. We are committed to our services being of the highest quality and are continuously improving our technologies and processes, therefore offering challenging, dynamic roles with excellent career prospects.

The Role

The Investor Services Analyst works under the guidance of a Supervisor / Assistant Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Analyst provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds and deadlines.

Responsibilities

• Processing and confirming subscriptions, redemptions, switches and transfers;
• Processing payments and other transactions;
• Applying the Net Asset Value to investor capital activity for daily / weekly / monthly Funds;
• Completing audit requests for investor accounts;
• Responding to investor and client queries via email and phone;
• Adhere to all processing procedures and controls;
• Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls;
• Ensure client month-end reporting deliverables are being met;
• Gain an understanding of all funds across the team in order to provide coverage when required;
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within USBGFSI;
• Maintaining shareholders registers and acting as transfer agent;
• Communicating with investors;
• Performing all of the investor related services of the Company's investment fund clients;
• Meeting expectations of fund participants, adhering to deadlines;
• Maintaining relationships with investors, investment advisors/managers, banks, brokers and auditors and other fund participants;

Requirements

• Leaving Certificate and 3rd Level Qualification
• 1 year relevant experience
• Attention to detail
• Good organizational and administration skills with a high attention to detail
• Strong interpersonal skills
• Strong oral and written communication skills
• Excellent client service skills

This role requires working from a U.S. Bank location three (3) or more days per week.

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.