Data Integration Support Analyst

Data Integration Support Analyst

The Data Integration Support Analyst plays a critical role in monitoring and supporting application file processing within the Data Integration production environment. This position involves analyzing complex workflows, identifying and implementing solutions, and collaborating across teams to resolve issues and manage escalations. As a key point of contact, the analyst responds to internal and external inquiries, maintains support documentation, and contributes to project readiness activities. The role also includes delivering training, providing subject matter expertise, and ensuring exceptional customer service.

Key Responsibilities:

• Monitor and support file processing in the production environment
• Analyze and troubleshoot complex data integration workflows
• Collaborate with cross-functional teams to resolve issues and escalations
• Maintain and update support documentation
• Respond to internal and external inquiries with professionalism and accuracy
• Participate in project readiness and implementation activities
• Deliver training and share subject matter expertise
• Provide outstanding customer service and support

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Typically five or more years of related experience

Preferred Skills:

• Strong background in operations and production support
• Knowledge of data integration systems, policies, and regulatory requirements
• Experience with data translation, transformation, and interchange processes
• Proficient in business analysis, troubleshooting, and problem resolution
• Skilled in managing multiple tasks, deadlines, and small projects
• Excellent communication, customer service, and interpersonal skills
• Proven reliability and attention to detail in complex workflows
• Quick learner with the ability to grasp new applications and business rules
• Familiarity with Agile, project management, and testing methodologies
• Strong analytical, forecasting, and support experience
• Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
• Experience with Swift FileAct and file transmission protocols
• Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
• webMethods expertise is a plus

Additional Information: This role includes participation in an on-call rotation to support critical production processes outside of standard business hours.

Location Expectations: The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.