Customer Service Representative

Equipment Finance Collections Customer Service

Come join our Equipment Finance Collections Customer Service team in Marshall, MN and West Side Flats, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience.

Responsibilities:

• Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization
• Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
• Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution
• Time manage each day between outbound calls to customers, email follow ups and other duties as assigned

Basic Qualifications:

• High school diploma or equivalent
• Two to four years of relevant experience

Preferred Skills/Experience:

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Location expectations:

This role requires working from a U.S Bank location three (3) or more days per week.

Candidates must reside in or near Marshall, MN or Saint Paul, MN.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.