Custody Operations Specialist

Custody Operations Specialist

We are seeking a detail-oriented and adaptable Custody Operations Specialist to join our newly formed Vault Team within our Physical Processing team. This role is responsible for supporting the processing and maintenance of client accounts and physical assets. You will handle asset intake, placement, delivery, and retrieval, ensuring accuracy and compliance with established procedures.

This position is onsite 5 days a week. Key responsibilities include:

• Handling physical assets: placing items on shelves, fulfilling delivery requests, and scanning documents.
• Managing requests from the shared SPQR inbox queue.
• Performing asset refiling and light lifting (e.g., boxes, folders).
• Communicating effectively with administrative teams to resolve issues.
• Adapting to shifting priorities and contributing to a collaborative team environment.
• Meeting service level agreements and ensuring compliance with departmental policies.
• This is a dynamic role within a new team, offering the opportunity to grow and learn as processes evolve.

Basic Qualifications:

• Associate's degree, or equivalent work experience
• High school diploma or equivalent and one or more years of relevant experience

Preferred Skills/Experience:

• Ability to quickly learn custody operational functions, systems, procedures, and products/services
• Strong multitasking skills with the ability to meet deadlines in a fast-paced environment
• Demonstrated analytical, problem-solving, decision-making, and organizational abilities
• Effective customer relations, interpersonal, and communication skills (verbal and written)
• High attention to detail and adaptability to changing priorities
• Proficient in Microsoft Office applications and general computer navigation

Location Requirement: Candidates must reside in or near Saint Paul, MN

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.09