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Contact Center Fraud Operations Analyst
Investigate digital transactions to detect and prevent banking fraud
Field/Home Based, Poland, Poland Field/Home Based, Poland
Junior
yesterday
U.S. Bancorp
A diversified financial services holding company providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions.
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Fraud Analyst
We are looking for resourceful analysts to join our Fraud Team and investigate various types of digital and electronic risk.
In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.
Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.
Responsibilities:
- Monitor account activity to identify fraudulent transactions and policy violations
- Secure accounts to prevent financial losses
- Contact Customers (via e-mail or phone) when necessary to verify suspicious activity
- Work with internal departments to confirm the legitimacy of transactions
- Collaborate with stakeholders to resolve fraud-related issues
- Maintain accurate records and fraud trend data
Requirements:
- Excellent English (C1)
- Relevant work experience (preferably in fraud prevention, risk, or a related field)
- Ability to interpret technical and administrative instructions
- Proficiency in navigating multiple software systems, including Microsoft Office
- Strong analytical skills with the ability to identify and resolve exceptions
- Ability to solve complex problems independently
- Willingness to work afternoon shift with flexible scheduling (16:00-24:00)
- The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
If you meet the requirements and are interested in this role, please apply with your CV in English.
Contact Center Fraud Operations Analyst
Field/Home Based, Poland, Poland Field/Home Based, Poland
Operations
About U.S. Bancorp
A diversified financial services holding company providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions.