Client Account Manager

Client Account Manager

Are you someone who thrives on building strong client relationships and driving strategic growth? Do you enjoy turning data into actionable insights and being the go-to problem solver when challenges arise?

As a Client Account Manager at Elavon, you'll be the strategic face of our business, managing a portfolio of small to medium accounts, consulting with clients to improve performance, and ensuring satisfaction at every touchpoint. If you're ready to lead with impact and help clients succeed, this role could be your next big move.

The Client Account Manager is the strategic face of Elavon to the client, representing multiple Elavon business channels.

What You'll Do

• Overall management of a book of small to medium business accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals
• Consult with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance
• Act as the escalation point for both internal and external client issues

Basic Qualifications

• Associate's degree, or equivalent work experience
• Two or more years of client management experience in the financial industry

Preferred Skills and Experience

• Strong contract negotiation, account management and project management skills
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong presentation, interpersonal, verbal and written communication skills
• Some knowledge of Elavon products and systems helpful

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00