CBTO Customer Service Representative - Remote Eligible

Customer Service Representative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We're seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. You must be located in Arizona, Kentucky, Missouri, Ohio, and Texas.

Pay: $20hr. Start Date: October 13, 2025 Training: We have 8 weeks of training, the first 7 weeks will be classroom training Monday - Friday 9:00am-6:00pm CT. The 8th week will be side by side training with mentor and will work hired schedule. Successful completion of the training program necessitates 100% of attendance over the 8 week duration. Schedule after training: We are open Monday-Friday 7 am to 8 pm CST and 8 am to 2 pm CST on Saturday for our customers to reach us.

As a Customer Service Representative, you are the first point of contact for our customers. You will play a vital role in providing excellent customer service to clients seeking support with their mortgage and other banking products. You will work in an hands-on constructive management style environment.

Responsibilities include: Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution Using critical thinking and remaining solution-focused throughout customer interactions Creating customer loyalty by offering customers the identified products and services to benefit their financial needs Promote online banking – guiding customers through self-service options and helping troubleshoot issues, using co-browse

Why Should You Apply: You're passionate and want to make a difference in people's lives You're excited about being part of a collaborative team and providing ideas for process improvement and innovation You love interacting with customers and building loyalty You are seeking excellent training and development opportunities and a professional environment Paid 8-week training program with 100% attendance. A supportive team environment with low attrition. Regular team activities and incentives such as virtual murder mystery events and cookie giveaways. Opportunities for career growth and development. The chance to make a real impact in the lives of our clients. You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan

Basic Qualifications

High school diploma or equivalent Two to four years of relevant experience

Preferred Skills/Experience

Strong phone communication skills with a customer-centric approach Problem-solving/critical thinking skills Proven time-management and organizational skills Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps) Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to work independently in a remote setting free from distractions Associates Degree, Bachelor's Degree, or some college experience a plus Previous customer service or call center experience is a plus Leadership experience a plus

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.