(USA) Site Reliability Operations III

Site Reliability Operations III

The Command & Control Center is the nerve center for Walmart Global Technology. On the Logistics Support team, we proactively monitor critical supply chain applications and infrastructure, providing early warnings and rapid response to potential disruptions. Our team ensures seamless operations by swiftly mitigating incidents and leveraging advanced automation and AI-driven monitoring to keep Walmart's supply chain resilient and efficient.

What you'll do:

• Monitor and alert on software or system performance, determining thresholds for monitoring metrics and triggers alerts based on thresholds
• Supervise specific procedures to proactively check the health of applications and infrastructure, including a variety of operating systems, hardware, and software
• Investigate and diagnose incidents to restore a failed IT service as quickly as possible and within specified SLAs
• Document troubleshooting steps and service restoration details for knowledge management
• Liaison between Tech and external support to resolve escalated incidents and ensure timely closure
• Record and classify received incidents and undertake immediate corrective action for moderate complexity queries under moderate supervision
• Research and recommend alternative actions for incident resolution
• Contribute to command-and-control related activities focused on restoration of complex outages
• Conduct complex maintenance procedures for applications independently
• Monitor and evaluate the performance of the application by tracking and analyzing appropriate metrics
• Perform maintenance (corrective, adaptive, perfective) and re-engineering activities
• Analyze application logs, maintenance activity data, performance data, and provide analysis
• Evaluate change requests to identify those which are valid and feasible
• Troubleshoot performance and availability bottlenecks for assigned application independently
• Triage to detect and determine symptom versus cause of defects
• Actively provide data for and participate in RCA
• Build, maintain, and enhance effective internal and external partnerships
• Influence technical outcomes and assist in communicating shared goals with diverse groups and parties
• Identify and address additional partner technical needs and educate them on value creation
• Communicate with other individuals or teams to solve shared business problems cooperatively
• Bring ideas and technical solutions proactively to business partners and stakeholders

What you'll bring:

• Strong communication and interpersonal skills
• Experience with Jira, Looper, and Kubernetes
• Familiarity with Grafana and ability to write queries (PromQL)
• GitHub experience
• Database knowledge is preferable but not required
• Ability to work independently and make decisions with guidance
• Comprehension of changes to methodologies and resources, and ability to articulate the same
• Experience with cloud applications and ability to pull logs
• Strong analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Experience with incident management and troubleshooting
• Strong technical skills, including proficiency in monitoring and alerting, incident management, and DevOps orientation
• Immigration sponsorship is not available for this role

About Walmart Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

Stock

Minimum Qualifications:

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in site reliability operations, site and system administration, infrastructure management, or related area, Master's degree in site reliability operations, site and system administration, infrastructure management, or related area, SRE certification (for example, IBM Cloud Site Reliability Engineer), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location:

805 Se Moberly Ln, Bentonville, AR 72712, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.