(USA) Asset Protection Operations Coach Trainee

Asset Protection Manager

In this role, you will detect, deter, investigate, and resolve violations of company policies and criminal activities. You will investigate alleged fraud and other alleged illegal activities, conduct investigations relating to the operations and policies of the company, obtain evidence, take statements, write case reports, and provide courtroom testimony as needed. You will also participate in collaborative efforts with other investigative entities. Additionally, you will monitor safety and risk controls within a facility, ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices, and providing training to associates on accident prevention techniques. You will communicate plans to minimize accidents and oversee safety reviews and implement plans to improve safety.

You will manage facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, identifying gaps in expectations versus training levels, determining training needs, and developing and delivering the training where needed. You will manage claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims, providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.

You will model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience. You will drive the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

You will provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. You will lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. You will communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.

You will control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and preinventory reviews, gathering data, auditing results, monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, and influencing the implementation and execution of control corrections. You will demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs, and building commitment for perspectives and rationales. You will provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.

You will model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices. You will respect the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform. You will respect the individual by working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence. You will respect the individual by attracting and retaining the best talent, empowering and developing talent, and recognizing others' contributions and accomplishments.

You will act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving. You will act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent. You will serve our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. You will serve our customers and members by making decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. You will strive for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. You will strive for excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.