Tulsa, OK - Onsite - Customer Service Representative - Direct Placement

Mortgage Servicing Customer Service Representative

Ready to make a real impact in the mortgage industry? Join a team that values your customer service skills and offers growth opportunities in a dynamic environment!

We are a premier nationwide provider of end-to-end mortgage solutions, including originations, underwriting, processing, closing, post-closing, and loan servicing support for over 30 years. Our team is collaborative, considerate, and friendly, and we prioritize maintaining a diverse, inclusive, and respectful workplace.

Location: ONSITE - Tulsa, OK

Start Date: 12/15/2025

Pay Rate: $18/hr with no mortgage experience - $20/hr with mortgage experience

Training Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST

Program Hours:

Monday-Friday: 7:00 AM - 8:00 PM CST

Saturday: 7:00 AM - 4:00 PM CST

Days of Operation: Monday-Saturday

The Role

As a Mortgage Servicing Customer Service Representative, you will deliver exceptional customer support and resolve borrower inquiries. You will handle a variety of servicing tasks while ensuring compliance and customer satisfaction.

Key Responsibilities

Provide customer service support via phone and digital channels.

Process demographic changes (address, name, email, authorized contacts).

Handle inbound collection calls and initiate outbound calls using LiveVox software.

Resolve delinquency through real-time payment methods (e.g., Speedpay) and loss mitigation alternatives.

Manage statement inquiries, phone payments, and due date changes.

Support bankruptcy and foreclosure processes.

Review account credit history and manage complaint escalations.

Negotiate account cure/liquidation options (extensions, payment plans).

Process payoffs, escrow requests, document requests, and billing inquiries.

Assist with web support and password resets.

Identify reasons for customer calls and provide solutions using scripted materials.

Escalate complex issues to appropriate team members when necessary.

Ensure all calls are handled through completion and follow up on escalated cases.

Qualifications

Experience: Minimum 1+ years as a mortgage customer service representative.

Strong verbal and written communication skills.

Excellent mortgage servicing knowledge.

Ability to work effectively across different levels of the organization.

Strong time management and organizational skills.

Flexibility with scheduling and adaptability to change.

Job Type & Location

This is a permanent position based out of Tulsa, OK.

Pay and Benefits

The pay range for this position is $37440.00 - $41600.00/yr.

Full benefits 401K PTO Sutherland cash, that can be spent online.

Workplace Type

This is a fully onsite position in Tulsa, OK.

Application Deadline

This position is anticipated to close on Dec 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.