Title Services Clerk - Administrative Assistant II

Title Services Clerk - Administrative Assistant II

Salary: $39,852.00 Annually

Location: Denver, CO

Job Type: Full Time

Job Number: TAA-00057-01.2026

Department: Department of Revenue

Division: Motor Vehicles - Vehicle Services

Opening Date: 01/09/2026

Closing Date: 1/21/2026 5:00 PM Mountain

FLSA: Determined by Position

Type of Announcement: This position is open only to Colorado state residents.

Primary Physical Work Address: 2829 W. Howard Pl., Denver, CO 80204

FLSA Status: Non-Exempt; position is eligible for overtime compensation.

Department Contact Information: Marie Besgrove, HR Analyst marie.besgrove@state.co.us

How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Vehicle Services Section exists to ensure compliance with the laws that govern the vehicle titling and registration processes as outlined in the Colorado Revised Statute. This Section provides guidance and training to the state's authorized agents, the public, and other entities involved in the Title and Registration processes.

We're hiring a detailed and customer service oriented individual to be our Title Services Clerk in the Vehicle Services Section of the DMV! Use your multitasking abilities to troubleshoot, research and take care of the County and public's questions and requests. Your technology skills will allow for quick and accurate data entry. If you're ready to have a career at DOR and enjoy the benefits of being a State employee, then this job may be for you!

Primary Duties:

Title Auditing - Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate.

DRIVES Record Maintenance - Reviews, identifies, comments and modifies motor vehicle records appropriately.

In office work is required for training or other work tasks as needed.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XXADMINISTRATIVE ASSISTANT II

MINIMUM QUALIFICATIONS:

Experience Only:

Two (2) years of relevant experience in General Clerical and/or Call Center work experience

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies

Typing professional emails, letters, reports, briefings, forms, memoranda, etc.

Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position, your general clerical and/or call center experience must be documented on your application. (Part-time experience will be pro-rated.)

OR

Education and Experience:

A combination of related education in Business Administration, Accounting, Public Administration, Political Science, and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years

Preferred Qualifications:

The ideal candidate will possess the following skills:

Two plus years working in a complex, high volume Call Center.

Experience working with sensitive information of a confidential nature.

Career progression in a general clerical and/or customer service position.

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

Have an assigned State fleet vehicle

Are required to operate a vehicle as part of the position

Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material