Technical Account Manager

Technical Account Manager

You will specifically support our customers within Zoom's Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

Being customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

Experience working with Fortune 500 customers

Have project management experience, working within large/enterprise level

Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space

Have a solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs and Contact Center technologies

Have experience in troubleshooting network problems, firewalls, NAT, etc.

Be able to articulate complex technical topics and diplomatically address customer concerns

Being customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

Salary Range or On Target Earnings:

Minimum: $97,600.00

Maximum: $225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 09/01/25

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.