Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

Plan and direct programs at medical centers and/or satellite outpatient clinics and inpatient care. Full responsibility for supervising at least one subordinate MSA team leader, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. The two-page resume requirement does not apply to this occupational series.

Duties include:

• Collaborative interdisciplinary coordinated care delivery model
• Daily oversight of assigned area
• Direct supervision, guidance, and leadership to staff
• Defining overall objectives, priorities, and deadlines
• Assisting with unusual situations
• Resolving complex problems to meet patient services
• Mentoring and oversight regarding staff priorities
• Management of staff schedules
• Knowledge of computerized data entry and information processing systems
• Ensuring database integrity by monitoring for accuracy and completeness
• Extracting and analyzing data to provide reports in support of performance measures to senior management
• Quality assurance
• Overseeing staff training and orientation
• Knowledge of standard procedures, medical records, medical security of sensitive electronic files
• Process improvement
• Customer service
• Evaluates new products, equipment, and systems to make recommendations for improved operations
• Identifying educational or training needs
• Evaluating performance and taking disciplinary action when necessary

Functions include:

• Exceptional interpersonal and customer service communication skills
• Analytical reasoning and ability
• Proficiency in computerized programs
• Applies knowledge of medical terminology
• Operations
• Conducts briefings/training
• Works independently
• Human resources
• Fiscal

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Requirements include:

• U.S. Citizenship
• Selective Service Registration for males
• Proficient in written and spoken English
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Complete all application requirements detailed in the "Required Documents" section of this announcement
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest

Qualifications include:

• Citizenship
• Experience and Education
• Physical Requirements
• English Language Proficiency
• Grade Determinations