Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The James E. Van Zandt VA Medical Center Altoona is recruiting for a Supervisory Medical Support Assistant (MSA) position. The MSA Supervisory at this level plans and directs MSA programs at medical center and will function in Health Administration service. Responsibilities include:

• Responsible for maintaining and reviewing protocols related to scheduling and clinic operations.
• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems to make recommendations for improved operations.
• Identifying educational or training needs.
• Making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
• Planning and directing the subordinate lead, supervisor, and MSA's activities with full administrative and professional responsibility.
• Extracting and analyzing data to provide reports to senior management in support of tracking measures.
• Handles escalated calls and delivers direct customer service to resolve complex or non-standard issues.
• Performs other duties as assigned.

Work Schedule: 8:00am - 4:30pm Monday to Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 503-03958-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements:

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications:

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grade Determinations:

Supervisory Medical Support Assistant, GS-8 Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Physical Requirements: See VA Directive and Handbook 5019.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.