Supervisor, VAD Operations

Supervisor, Vad Operations

At DSV Road Transport, the Supervisor, VAD Operations will oversee Monday - Friday field operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and responsibilities include:

• Serve as back-up to the manager, providing operational leadership Monday - Friday.
• Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, hours of service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with road management to support productivity targets and dispatch reporting.
• Partner with sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

Supervisory responsibilities (if any) include:

• Oversee drivers, dispatchers, and operational support personnel assigned to weekday operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with road management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.