Sr. User Support Specialist - chattanooga , TN

Sr. User Support Specialist

CACI is seeking a Senior User Support Specialist/User Trainer who will work under the direction of the Information Technology (IT) Manager within the IT Department.

The applicant must be able to perform the following responsibilities on an as needed basis:

Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations.

Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues.

Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff.

Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed.

Supports district IT personnel by verifying end-user connectivity and troubleshooting end-user connectivity issues within the established network environment.

Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance.

Follows established Agency security controls to help maintain workstation compliance.

Supports district IT personnel by executing routine technical tasks related to data backups and recovery to ensure the protection and availability of end-user data.

Maintains accurate IT asset inventory and configuration documentation for training and support purposes.

Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM).

Supports district IT personnel and users with litigation applications, including providing help desk assistance for the preparation of electronic exhibits for trial.

Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings.

Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations.

Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed.

At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.

At least one year must be experience with the specific applications being supported.

Supervisory experience helpful.

Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

Excellent oral and written communications skills required.

Undergraduate degree strongly preferred.

Experience with DOJ office automation environments extremely helpful. Should be an expert user of the Government's word processing, spreadsheet, and email systems.

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$39,400 - $68,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.