Spanish Customer Service Agent

Bilingual Spanish Customer Service Agent

Our client, a respected organization within the non-profit sector, is seeking a motivated Bilingual Spanish Customer Service Agent to join their team. This role is critical in supporting the organization's mission by providing compassionate, accurate assistance to a diverse Spanish- and English-speaking community.

Key Responsibilities:

Handle inbound and outbound customer service calls, emails, and chats in both Spanish and English.

Assist clients and program participants with general inquiries, application support, and service updates.

Document customer interactions accurately in internal systems.

Resolve issues with empathy while maintaining a professional attitude, escalating cases as necessary.

Deliver information about the organization's programs, resources, and requirements.

Collaborate with cross-functional team members to ensure high-quality service delivery.

Maintain confidentiality and adhere to all organizational policies.

Requirements:

Professional fluency in both Spanish and English (verbal and written).

Previous customer service or call center experience preferred, ideally within non-profit or social services.

Strong communication, active listening, and problem-solving skills.

Ability to handle sensitive information with integrity and discretion.

Proficient with basic computer applications and customer service systems.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.