Software Engineering Manager

Software Engineering Manager (Backend & Platform)

Location: Chicago, IL (Hybrid - 3 Days In-Office) Industry: E-commerce / Live Events & Entertainment Company: Leading Online Marketplace (NASDAQ Listed)

The Opportunity

We are seeking a high-caliber Software Engineering Manager to lead our Core Services Engineering team. This team is the engine of our marketplace-designing, building, and operating the mission-critical backend APIs and shared services that power our web, mobile, and customer experience applications.

In this role, you will lead a high-performing team of software and quality engineers. You will be a hands-on technical mentor who champions architectural excellence, scalability, and operational rigor. If you are passionate about building highly available, transactional systems that connect millions of fans to live events, let's talk.

What You'll Bring

Backend Expertise: Deep fluency in modern Java and Spring Boot frameworks.

Cloud Proficiency: Proven experience building and deploying scalable services on AWS (RDS, Lambda, ECS/EKS).

Scalability Mindset: Experience managing high-volume, transactional data stores (MySQL, Snowflake, or similar).

Leadership Track Record: Experience leading Agile teams, conducting code reviews, and proposing architectural solutions in a fast-paced environment.

Observability Focus: Strong background in monitoring and alerting (Logging, Metrics, Tracing) to ensure 24/7 system reliability.

Communication: Ability to translate complex technical challenges into business impact for non-technical stakeholders.

Why Join Us?

Impact: Build the foundation of a platform used by millions.

Culture: A collaborative environment named as a "Top Place to Work."

Perks: Competitive salary ($160k-$195k), equity, annual bonus, 401K matching, and monthly credits for live events.

Flexibility: A modern hybrid model in a brand-new, energy-filled HQ in the heart of Chicago.

Requirements

What You'll Do

Lead & Mentor: Manage and develop a cross-disciplinary team of engineers, focusing on career growth, technical excellence, and a "how-results-are-achieved" culture.

Architecture & Design: Guide the design and implementation of high-volume, transactional backend systems using Java, Spring Boot, and AWS.

Operational Excellence: Own the reliability of core platform services. Drive observability practices (Datadog/APM), define SLAs/SLOs, and lead incident response.

Strategic Partnership: Collaborate with Product Managers and stakeholders to define the roadmap for revenue-critical services like order management and payment processing.

Drive Innovation: Actively leverage emerging technologies, including AI tools, to optimize workflows and enhance system performance.