Service Operations Manager

Service Operations Manager

If you are passionate about leading teams, driving operational excellence, and ensuring top-notch service across multiple locations, we'd love to hear from you!

Dandy is looking for a motivated and experienced Service Operations Manager to join our corporate team! In this role, you'll oversee a skilled team of technicians who maintain and service fuel islands, HVAC systems, refrigeration, store equipment, and residential properties. You'll play a key role in ensuring safe, reliable, and high-quality service while supporting our mission to deliver the best customer experience possible.

What You'll Do:

• Lead, train, and support a team of service technicians and administrative staff.
• Schedule and dispatch service calls efficiently to meet business needs.
• Oversee daily operations, monitor job progress, and ensure quality standards are met.
• Maintain strong company relationships and resolve service-related issues quickly.
• Manage tools, vehicles, inventory, and equipment for service operations.
• Ensure compliance with safety, environmental, and company policies.
• Develop preventive maintenance schedules for fuel islands, HVAC, refrigeration, and other equipment.
• Review and approve service reports, invoices, and work orders.
• Recruit, hire, and retain top talent for the service department.
• Track KPIs, prepare performance reports, and manage departmental budgets.
• Collaborate with other departments to ensure seamless service delivery.
• Lead emergency response efforts for critical equipment failures.
• Recommend and implement process improvements and new technologies.

What We'll Do For You:

• Appreciation Perks: Unlimited dispensed beverages while on shift, flexible scheduling, and paid time off for eligible employees.
• Comprehensive Benefits: Vision and dental insurance for part-time and full-time employees, health insurance for full-time employees, a 401-K plan with employer contribution match for eligible employees, and more!
• Advancement and Growth Opportunities: More than 70% of Dandy's store leadership is promoted from within. Join Dandy and grow with Dandy-you have the opportunity to build a career here!
• Sense of Community: Dandy is family-owned and community-driven. You'll be inspired by your leaders and cheered on by your fellow TEAM Members!
• Fundraising Opportunities: We proudly support our communities through annual fundraising campaigns and initiatives.

Education and Training:

• Associate or Bachelor's degree in a technical field, Business Management, or related discipline preferred.
• Proficient in Microsoft Office and service management software.
• Strong leadership, communication, and organizational skills.

Experience Requirements:

• At least 5 years of technical service experience.
• Minimum of 2 years in a supervisory or management role.
• Certifications or licenses in HVAC, petroleum equipment, refrigeration, or related fields preferred.
• Experience with residential and commercial systems, including HVAC, fueling equipment, and retail store technologies.

Special Requirements:

• Valid and clean driver's license.
• Must maintain professional appearance and conduct.
• Ability to manage multiple priorities and make sound decisions under pressure.
• May be required to work holidays, weekends, or overtime as needed.

Physical Demands:

• Ability to bend, kneel, climb, and lift up to 50 pounds.
• Extended periods of sitting, standing, and walking.
• Travel required daily to various locations.