Service Advisor

Service Advisor - Luxury Automotive Experience

At Suburban Audi of Novi, the service experience is just as refined as the vehicles we represent. Our team is built on trust, professionalism, and a shared commitment to earning customers for life. We're seeking a Service Advisor who excels at relationship-building, thrives in a fast-paced environment, and understands that exceptional service is both an art and a discipline.

If you come from automotive service, hospitality, luxury retail, or a customer-centric environment and take pride in delivering a premium experience-this is where your skills can truly shine.

What You'll Do

Welcome customers and assess vehicle concerns with professionalism and attention to detail

Translate technical findings into clear, customer-friendly recommendations

Prepare accurate estimates and repair orders, ensuring full transparency and approval

Partner closely with technicians to align customer needs with repair solutions

Communicate additional service recommendations identified through vehicle inspections

Administer manufacturer warranties for qualifying repairs

Proactively update customers on service timelines, costs, and completion status

Maintain precise records within the service management system

Promote service specials and value-added recommendations when appropriate

What Sets You Apart

Previous Service Advisor experience preferred

Automotive technician experience is a plus, not a requirement

Strong communication skills with a polished, customer-first approach

Ability to thrive in a fast-paced, team-oriented environment

Basic mechanical knowledge and a desire to continue learning

Detail-oriented, organized, and solutions-driven

Valid driver's license with an acceptable driving record

Why Join Lithia & Driveway

We believe great talent deserves great support. Our team members enjoy best-in-class benefits and career growth opportunities, including:

Competitive compensation

Medical, Dental & Vision insurance

Paid Holidays & Paid Time Off

Short- and Long-Term Disability

Company-paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center & professional development resources

Vehicle purchase discounts

Wellness programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.