Senior Service Coordinator

Senior Service Coordinator

As a Senior Service Coordinator, you play a key role in customer experience by taking pride in providing superior customer services over the phone and in person. We are customer centric and always strive to continue achieving our vision and mission of a positive emotional experience with every interaction we encounter. This role has limited supervision so having great time management skills is pertinent. Great follow up skills and high level of initiative is expected in this role. Have great leadership skills and being proactive by continually communicating and engaging with the team to avoid any miss opportunities. You will have an opportunity to play an important role in assisting the Project Managers and Field staff in coordinating work plans and understanding margin impact. Responsible for dispatching field staff and working with the after-hours on-call provider to understand which clients had issues, and how quickly and effectively we responded to resolve these issues will be critical.

Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability for Service Order work & Maintenance Agreements schedules.

May direct the workflow/mentor less-experienced team members.

Proactively manages Service Agreement base to ensure we address any client satisfaction issues and manage retention.

Responsible for generating, interpreting and printing various reports and contributing to the content.

Facilitates new staff onboarding.

Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.

Partners with Account Manager tasking and spend plans for renewals to maximize GM% & customer satisfaction Research and resolve expenses and reports discrepancies.

Minimum high school diploma or GED

Associate degree (AA) preferred

4+ years related experience and/or training

Strong customer service skills

Ability to coordinate projects

Strong ability to multi-task and prioritize

Strong attention to detail

Strong Excel and Word skills

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

401(k) plan with 50% company match (no cap) and immediate 100% vesting

Medical, dental, and vision insurance (100% paid for employee)

Annual bonus program based upon performance, achievement, and company profitability

Term life, AD&D insurance, and voluntary life insurance

Disability income protection insurance

Pre-tax flexible spending plans (health and dependent care)

Paid parental leave

Paid holidays, vacation, and personal time

Training/professional development opportunities and company-paid memberships for professional associations and licenses

Wellness benefits

About Southland Industries

As one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.