Senior Partner Operations Manager

Senior Partner Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, started ServiceNow. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

We are seeking a highly motivated Senior Partner Operations Manager to support our Technology Partnerships sales organization.

This is an individual contributor role operationally supporting a team of partner managers to achieve their business objectives and quota.

In this role, you will be the strategic operations business partner for our ISV sales VP and partner manager teams. You will:

Own all aspects of pipeline and forecast management

Manage quota assignments, attainment and partner manager productivity

Own all annual planning activities: territory design, coverage models, compensation plan design.

Design and track MBOs, SPIFFs, and other compensation related items.

Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking and other regular and ad-hoc leadership insight needs.

Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights

Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points

Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities

Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.

Own creation, communication and governance of operational and compensation policies and processes.

Manage and resolve deal and compensation exceptions and escalations.

Support new rep onboarding - comp plan and quota assignments, system accesses, dashboard and tool enablement.

Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support.

To be successful in this role you have:

8+ years of experience in a software sales organization, supporting sales reps / partner managers, territories and compensation.

Strong experience managing sales pipeline and forecasts

Excellent data analysis and reporting skills via Excel and Power BI.

Proficiency with sales systems: CRM, Anaplan, Varicent.

Strong understanding of the ISV sales motion is a plus.

Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally.

Proven ability to problem-solve and drive conflict resolution

Experience navigating evolving landscapes and shifting business priorities.

Detail orientation coupled with a solutions-focused approach under tight deadlines.