Senior Manager: Patrol Operations

Senior Manager, Patrol Center of Excellence (COE) - Operations

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

We're building something new for the world's largest and best professional ski patrol a Center of Excellence to support the continued success of our teams. The Senior Manager, Patrol Center of Excellence (COE) - Operations will play a critical role in bringing this vision to life by supporting the operational, strategic, and administrative functions of the Patrol COE.

This leader will serve as a key operational partner within the Patrol COE, driving execution of the annual business cycle, managing cross-functional initiatives, and acting as the workflow connection between the Patrol COE and resort operations. The role is responsible for ensuring timely execution of patrol programs, alignment to strategic objectives, and continuous improvement of operational systems and processes.

Job Specifications

Starting Wage: $95,630.58 - $126,000.00 + annual bonus

Employment Type: Year Round

Shift Type: Full Time

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities

Manage day-to-day planning and execution of patrol operations across the annual cycle and enterprise initiatives.

Partner with internal and external stakeholders to define scope, objectives, success criteria, dependencies, and timelines for critical programs and initiatives

Identify execution risks and propose actionable solutions to maintain progress toward organizational goals

Coordinate and facilitate patrol operations leadership meetings, including agenda development, documentation, and follow-up on core deliverables

Serve as project manager for key elements of patrol initiatives as directed by patrol COE leadership

Develop and implement tools to track and report on the status of strategic initiatives and core operational deliverables

Collaborate with cross-functional teams to ensure execution is aligned and communication is streamlined

Support the development of a centralized operations management function, including potential direct reports, to enhance efficiency and scale core activities

Job Requirements

Strong program and initiative management capabilities

Operational leadership experience in complex, multi-site environments

Exceptional stakeholder management and communication skills

Proven ability to coordinate and execute against strategic priorities in partnership with cross-functional teams

Process-minded, with the ability to identify opportunities for continuous improvement

Highly organized with strong attention to detail and ability to manage multiple projects simultaneously

Ability to facilitate meetings and training.

Critical thinking and communication skills.

Proven computer skills, including Microsoft Word, PowerPoint and Excel.

Experience:

Demonstrated success in leading day-to-day operations and managing cross-functional programs

Experience working in hospitality, resorts, retail, or consumer service industries preferred

Background in operations management, program execution, and initiative delivery

Experience facilitating meetings and aligning large stakeholder groups around shared outcomes

Key Decision Rights

Prioritization of day-to-day operational tasks and resource allocation

Project management structure and tools to track and report on execution

Identification and escalation of risks to scope, timing, and deliverables

Internal communication mechanisms to support alignment and initiative momentum

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.