Senior Manager, Business Operations

Senior Manager, Business Operations

Provides leadership and manages team(s) responsible for developing and implementing processes across Walgreens Health and Transformation teams. Identifies, evaluates and resolves business issues. Defines process and operational improvements for assigned work area. Works to resolve high-level, abstract problems across areas within specified area of expertise. Works cross-functionally to direct operational activities within the organization. Ensures that processes, policies, and procedures are revised and implemented to address any operational issues that are identified. Knowledge and understanding of healthcare (managed care, clinical, pharmaceutical) products and services, store/field operations, and contracts and their respective business issues and potential opportunities.

Manages and oversees efforts of others in the achievement of the strategic and operational objectives for the specified area of responsibility. Identifies, develops and implements appropriate approaches, processes, and tools that elevate the analytics of the group. Leads and directs the activities associated with the run-operations, implementation, and maintenance of executed contracts, large scale transformations, and/or projects. Ensures policies and procedures are revised and implemented to address any operational issues that are identified.

Supports mid and long-term planning through the identification and creation of initiatives that further Walgreens and Walgreens Health's overall goals

Coordinates across teams to foster exchange of ideas and provide cross-team learning opportunities

Assesses and analyzes budgets and projected costs to find ways to minimize expenses and optimize return on value

Inspires and motivates team members to perform at their best through positive encouragement and incentive initiatives

Facilitates ongoing communication and transparency with leadership about shifting company priorities, projects, risks, and dependencies

Identifies potential problems and points of friction within processes and programs, and develops paths for solutions in order to maximize efficiency and revenue

Identifying opportunities to expand or shift course to take advantage of changes in the market

Applies knowledge and understanding of healthcare insurance and managed care industry products and services and knowledge of retail operations and/or pharmacy operations.

Oversees a governance of operational processes including periodic status calls, quarterly performance reviews, annual business planning, change order reviews and Third Party budgets/ costs.

Conducts periodic meetings/ calls with internal departments to address administration issues, and coordinates resolution as required.

Ensures operational commitments are adhered to and takes necessary proactive measures before key milestones are missed. Manages the implementation process for all Walgreens Health and Transformation programs, while balancing partner needs and company objectives to ensure a successful/positive implementation for both parties.

Partners with contracting to review Third Party Managed Care Contracts to ensure operational requirements can be met and implemented.

Shares information cross-functionally to improve processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.

Manages problems and issues pro-actively.

Executes on business goals for the group. Anticipates process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.

Supports budget development for functional area. Manages budget to plan and is responsible for meeting/delivering against budgetary goals and objectives.

Makes recommendations regarding the operating plans for a designated area, then, based on prevailing conditions may realign the daily operations of assigned area.

Influences individuals within and outside the Department. Prepares and presents reports to all levels of leadership and staff.

Stays abreast of industry leading best practices and brings them to the attention of the leadership team for possible application. Develops and leverages partnerships (and relationships) with internal and external stakeholders to meet business needs.

Oversees and manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Founded in 1901, Walgreens proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.