Senior HR Operations & Systems Manager

Senior HR Operations & Systems Manager

Salem, MA

The Senior HR Operations & Systems Manager is a key member of the HR Leadership Team responsible for ensuring the accuracy, integrity, and reliability of all HR systems, data, reporting, and operational processes at North Shore Community Health (NSCH). This position serves as the primary administrator of the Human Resources Information System (Paylocity), overseeing workflow accuracy, system configuration, data changes, and alignment with Payroll/Finance to support efficient, compliant HR operations.

In addition to leading HR analytics, compliance documentation, audits, and process optimization, this role also manages the Talent Acquisition Specialist and oversees the recruiting and staffing functions, ensuring consistent, high-quality execution of hiring processes, onboarding workflows, and recruitment operations. The Senior HR Operations & Systems Manager partners closely with the HR Manager and VP of HR to ensure seamless coordination across recruitment, onboarding, compensation updates, credentialing processes, and compliance requirements.

This position plays a critical role in strengthening HR's infrastructure, reducing operational and compliance risk, maintaining accurate employee data, and improving the reliability of HR systems and processes. Cross-training across key HR operational functions is essential to ensure appropriate departmental coverage and continuity. The role requires strong technical, analytical, supervisory, and communication skills, paired with the ability to translate complex information into actionable guidance for HR staff, managers, and organizational leadership.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

North Shore Community Health's mission is to build healthy communities by providing exceptional care to all.

Healthy People | Vibrant Communities

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes-acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another's situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one's behaviors, actions, and thoughts beyond one's comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

Talent Acquisition Oversight & Supervision

Provide direct supervision, guidance, and performance management for the Talent Acquisition Specialist, ensuring high-quality recruiting operations and consistent adherence to HR processes.

Oversee TA workflow alignment with HR systems, ensuring accurate data entry, requisition tracking, onboarding status updates, and consistent documentation.

Monitor key recruiting metrics, including time-to-fill, candidate pipeline activity, vacancy reporting, and compliance steps; provide regular reporting to HR leadership.

Ensure all job postings, offer letters, onboarding packets, and recruitment communications follow established HR standards, policies, and formatting requirements.

Partner with the HR Manager to ensure seamless coordination during high-volume recruitment periods, onboarding cycles, or staffing surges.

Support continuous improvement of recruitment processes, templates, offer workflows, and system configurations within Paylocity's ATS and Onboarding modules.

Provide coaching and development to the Talent Acquisition Specialist to improve efficiency, consistency, and customer service in the hiring process.

Ensure TA processes remain compliant with state and federal regulations, credentialing requirements, and internal policies.

HR Systems & Data Management

Serve as the HR-Paylocity system owner, including configuration, workflows, permissions, troubleshooting, and system enhancements.

Process all employee lifecycle data updates-compensation changes, status changes, job/department changes, supervisor updates, and transfers.

Ensure the accuracy and integrity of HRIS data through routine audits and close coordination with Payroll and Finance.

Maintain workforce analytics dashboards and reporting tools to support strategic and operational decision-making.

Reporting, Analytics & Compliance

Produce and maintain recurring reports including staffing dashboards, turnover, workforce metrics, compensation changes, LOA tracking, and personnel activity reports.

Prepare audit documentation for HRSA, FTCA, OSHA, ADA, EEO, and internal compliance reviews.

Conduct quarterly internal audits of HR files, I-9 forms, job descriptions, credentialing documentation, and compensation alignment.

Maintain organized, compliant digital and physical HR documentation systems.

HR Risk Management

Identify and escalate HR operational risks related to data accuracy, compliance gaps, workflow inefficiencies, and documentation requirements.

Support the VP of HR with risk mitigation strategies and continuous monitoring of compliance-related processes.

Ensure HR processes meet regulatory, accreditation, and audit-readiness standards.

Compensation Support

Assist the VP of HR with compensation analysis, salary change processing, market adjustment tracking, and alignment with internal compensation structures.

Support annual compensation cycle setup, data audits, and reporting.

Partner with HR Manager to maintain consistent application of compensation guidelines.

HR Operations & Process Optimization

Develop and maintain HR SOPs and process documentation across all HR functions.

Lead HR workflow improvements, form redesigns, and process mapping for onboarding, offboarding, credentialing, data changes, and performance cycles.

Serve as project manager for HR operational priorities, system enhancements, and HR calendar deliverables.