Security Officer - Retail Customer Service Patrol

Security Officer - Retail Customer Service Patrol

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Retail Customer Service Patrol in Nottingham, MD, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Patrol Unarmed Officer with Allied Universal at a bustling retail and mall location, you will monitor and patrol assigned areas to help deter security-related incidents while remaining highly visible. Your role involves providing exceptional customer service, clear communication, and supporting a welcoming atmosphere for visitors and tenants. Join a company that values teamwork, integrity, and a people-first culture, where your presence and professionalism make a positive impact every day.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

Day Time

Mon 01:00 PM - 09:00 PM

Wed 12:00 PM - 08:00 PM

Sat 07:00 AM - 03:00 PM

Sun 07:00 AM - 03:00 PM

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.

Career Growth: Get paid training and access to career growth opportunities.

Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.

Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

Provide excellent customer service to clients and visitors by following security-related procedures and site-specific policies.

Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.

Conduct regular and random patrols throughout the retail or mall location and its perimeter to help to deter unwanted activity.

Observe and report any suspicious activities or security-related concerns to the appropriate personnel.

Assist with access control by monitoring entry and exit points, verifying credentials when required.

Support emergency response activities as directed, including assisting with evacuations or medical situations.

Maintain detailed and accurate logs and reports of daily activities and incidents.

Collaborate with other Allied Universal personnel and site staff to promote a welcoming and secure environment for all patrons.

Minimum Requirements:

Must be at least 21 years of age.

Ability to lift more than 20 pounds is preferred.

Customer service experience is preferred.

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

Possess a high school diploma or equivalent.

As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.

Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

A valid driver's license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.