Salesforce Production Support Specialist

Salesforce Production Support Specialist

Location: Frisco, Texas

Position Overview: We are seeking a highly skilled Salesforce Support Specialist to join our team. This role primarily involves handling user configuration requests and resolving a significant volume of support tickets daily. The ideal candidate will have extensive experience with Salesforce Service Desk and be adept at maintaining SLA compliance.

Key Responsibilities:

• Handle user configuration requests, accounting for approximately 80% of the role, including:
• Territory updates
• Account owner changes
• Permission and access modifications
• Manage and resolve 100-150 support tickets daily.
• Track and document internal communications within each case accurately.
• Adhere to SLA timelines, maintaining compliance as a critical aspect of the role.
• Gradually take on more complex case work, excluding development-related tasks.
• Escalate any requests requiring development to the appropriate team.

Requirements:

• Salesforce Service Desk experience is required.
• Previous experience in a high-volume support role, managing over 100 tickets per day.
• Salesforce Data Loader experience is required.
• Familiarity with Salesforce Sales Cloud is a plus.
• Strong communication and organizational skills.
• Salesforce Admin certification.
• Ability to work independently in a fast-paced, SLA-driven environment.

The base salary range for this position is $80,000 - $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 12/18/2025