Salesforce Administrator

Salesforce Administrator

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers.

Kitsap Credit Union is in search of a Salesforce Administrator. The Salesforce Administrator is a proactive individual who helps us continually enhance and improve our Salesforce platform. This person meets regularly with front-line users and leaders to gather feedback and requirements, then uses that information to guide the roadmap and design and implement scalable solutions in Financial Services Cloud (FSC) implementation of Salesforce. Salesforce Administrator is also comfortable with change management and governance, and well versed in communicating, prioritizing, and managing all aspects of Salesforce. This person is also experienced in integrations to FSC and can help us reach our goal of this platform being a "single pane of glass" for our front-line staff.

Quick Facts

• Reports to: IT Operations Manager
• Employment Type: Exempt, Hybrid, Salaried, Full-time
• Salary Range: $98,223.95 - $122,779.93
• Bonus Target: 8% potential incentive of base pay
• Grade: 13BC
• Industry: Banking

Principal Responsibilities

• Serve as the primary administrator for the Salesforce FSC environment.
• Responsible for all administrative functions, including user account maintenance, reports and dashboards, workflows, and integrations.
• Responsible for product management activities like understanding the "voice of the customer" (internal front-line staff), gathering feedback and ideas, but then also guiding the decision makers on any potential unintended / negative consequences of an idea.
• Responsible for data hygiene and integrity in the Salesforce platform.
• Coordinate the evaluation, scope, and completion of new development requests. Identify and gather requirements, translate those into best practice solutions with a focus on exceptional user experience.
• Manage Salesforce configuration changes, including (but not limited to): workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record @types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Manage FSC data feeds and other integrations, both to internal and external tools.
• Work with IT and business leadership to create a roadmap and establish suitable processes to support administrative, development, and change management activities.
• Partner closely with the Salesforce developer on features that would be better suited for a code-based solution.
• Collaborate with data and software engineers to enable data integrations to FSC.