Sales Support
USA Jobs
Sales Support Specialist
We are seeking a Sales Support Specialist for a long-term contract role in Streetsboro, Ohio. This position is a key member of our team, dedicated to supporting the sales department through administrative functions, customer engagement, and data management. You will contribute directly to company growth and operational efficiency while building your skills in a fast-paced environment.
Responsibilities:
Accurately input and manage data in company systems and Excel spreadsheets.
Provide dedicated assistance to the sales team in identifying and pursuing business opportunities, including selling crane parts.
Handle inbound customer calls and conduct proactive warm calls to existing and potential clients.
Partner with internal teams and external clients to facilitate smooth communication and enhance service delivery.
Research model serial numbers to identify and confirm correct part numbers for orders.
Utilize platforms such as Salesforce, Google Suites, and proprietary systems to track workflows and orders.
Support efforts to drive sales revenue, maintain the Salesforce pipeline, and maximize Webshop utilization.
Ensure consistent customer satisfaction through responsive, attentive service and problem resolution.
Streamline and optimize order entry processes to enhance departmental efficiency.
Requirements:
Previous experience in sales support or related roles.
Proficiency in data entry and order management systems.
Familiarity with SAP or similar ERP systems.
Strong organizational skills and attention to detail.
Ability to effectively communicate with customers and team members.
Experience using Salesforce and Google Suite tools.
Demonstrated ability to manage multiple tasks and meet deadlines.
Knowledge of post-sales support processes is preferred.