Sales Manager

Sales Manager

NORTHAMPTON Sales Manager PINCH has been part of downtown Northampton since 1979 - founded by three pioneering female potters, and built on a spirit of celebrating handmade, artist-made work ever since. We\'re a small, close-knit team and we care deeply about what we do: the artists we represent, the objects we sell, and the people who walk through our door. We\'re looking for a Sales Manager to lead the heart of our shop - the floor, the customer experience, and the team that makes it all happen day to day.

What you\'ll own:

• Welcoming customers and driving sales with genuine, thoughtful service
• Leading and developing a small team - scheduling, training, and hiring
• Keeping the shop looking its best: restocking, organizing, visual merchandising
• Receiving new product and keeping inventory organized
• Processing & shipping online orders
• Maintaining a clean, inviting space

Who you are:

You love people and you\'re genuinely good with them. You find beauty in handmade things and you can talk about them in a way that connects - not salesy, just real. You\'re organized and self-directed, you notice the details, take pride in doing things well and reliably, and you know how to lead a team with warmth and clarity. Retail management and sales experience is a must.

What it\'s like to work here:

PINCH is a place where the mission is to honor the artists we buy from, display their work beautifully, and provide heartfelt service. That\'s not just marketing language - it shapes how we work every day. You\'ll collaborate closely with the owner and our Marketing & Operations Manager and be part of a team that genuinely loves this shop. This is a full-time position based at 179 Main Street, Northampton, MA, with a regular schedule including some evenings and weekend days. Some heavy lifting, going up and down stairs, and ladder work for visual merchandising is required. We offer competitive pay, paid sick time, paid vacation and a matching IRA after a waiting period.

To apply, send a cover letter and resume to hello@pinchgoods.com. In your cover letter, tell us why you could thrive at PINCH and how you\'d help us grow.