Rider Operations

Rider Operations

Our client, an AV manufacturing company, is looking for a Rider Operations for their Foster City, CA location. Responsibilities include:

Providing live rider support before, during, and after missions through a variety of support channels.

Collaborating with cross-functional teams to provide live assistance to riders and escalate issues to be further investigated.

Becoming a knowledge expert on tools related to RiderOps and utilizing these tools to resolve customer interactions.

Assisting with testing and data collection to evolve processes and tools to support observed customer needs.

Upholding a safety-centric, inclusive, and open-communication culture.

Requirements include:

2+ years of experience in customer service, retail, or another customer-facing role.

Experience working in a cross-functional team.

Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs.

Excellent computer skills and problem-solving ability.

Proven ability to adapt and drive progress against goals in ambiguous, changing environments.

Proactive mindset and resourcefulness.

Positive attitude with a growth mindset.

Experience in high-stress situations, including knowledge of de-escalation techniques.

Proficiency in various customer support and collaboration tools.

Basic QA testing experience.

Why should you apply?

Health benefits.

Referral program.

Excellent growth and advancement opportunities.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.